Information Collected

The Company may collect personal information that users voluntarily provide through contact forms, custom order requests, or direct correspondence.

• Name and contact details including email address and phone number provided through inquiry forms.
• Order specifications and preferences shared when requesting custom basket designs or dimensions.
• Technical data such as IP address, browser type, and device information collected automatically during website visits.
• Communication records including emails and messages exchanged regarding products, orders, or general inquiries.

How Information Is Used

Personal information is used to operate the website, respond to inquiries, fulfill orders, and improve the user experience.

• Processing and responding to inquiries about basket availability, custom orders, or craft workshops.
• Fulfilling orders and arranging delivery or pickup of purchased items.
• Sending updates about order status, seasonal availability, or relevant product information with user consent.
• Analyzing website traffic and user behavior to improve functionality and content relevance.

Legal Basis for Processing

The Company processes personal data based on legitimate interests, contractual necessity, and user consent where required.

Processing is necessary to respond to inquiries, fulfill contractual obligations for orders, and pursue legitimate business interests in website operation and improvement. Consent is obtained for marketing communications and non-essential tracking technologies.

Information Sharing

The Company does not sell personal information. Data may be shared with trusted service providers under strict confidentiality obligations.

• Third-party service providers who assist with website hosting, email delivery, and payment processing are bound by data protection agreements.
• Legal authorities when disclosure is required by law or to protect the Company's rights and safety.
• Business successors in the event of a merger, acquisition, or sale of assets, with continued protection of personal data.

Data Security

The Company implements reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure hosting, encrypted data transmission, and access controls. However, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

Your Rights

Users have certain rights regarding their personal data under applicable privacy laws.

• The right to access personal information held by the Company and receive a copy in a structured format.
• The right to request correction of inaccurate or incomplete personal data.
• The right to request deletion of personal information where there is no compelling reason for continued processing.
• The right to object to processing based on legitimate interests and to withdraw consent for marketing communications.

Cookies and Tracking

The website uses cookies and similar technologies to enable essential functions, analyze traffic, and support user preferences. Users may manage cookie preferences through browser settings or the consent banner.

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Contact

For questions about this privacy policy, data practices, or to exercise data protection rights, users may contact the Company through the information provided on the contact page.

Policy Changes

This privacy policy may be updated periodically to reflect changes in data practices or legal requirements. Users are encouraged to review this page regularly for the latest information.